bv1000: Privacy Policy
This Privacy Policy explains what personal data bv1000 collects from players in Bangladesh, how that data is used, and what rights you have. Reading it takes about five minutes. If anything is unclear, our 24/7 Live Chat team can help.
1. Who Operates This Site
bv1000 operates the online gaming platform at bv1000.cam. When this policy says "we", "us", or "our", it refers to the bv1000 platform. This policy covers all services available on bv1000.cam, including casino games, sports markets, and the bv1000 App.
2. Data We Collect
We collect only the information needed to provide and improve our service. This falls into two categories: information you give us directly, and information generated automatically when you use the platform.
Information you provide
- Account registration: username, phone number, date of birth, and chosen currency (BDT).
- Identity documents: National ID Card (NID), Passport, or Driving Licence — required before your first withdrawal.
- Payment details: your bKash, Nagad, Rocket, or Upay mobile wallet number. We do not store full card numbers.
- Support messages: content of live chat or ticket conversations you open with our team.
Information collected automatically
- Device and browser data: IP address, device model, operating system version, and browser type.
- Usage data: pages visited, games opened, session duration, bets placed, and bonus claims.
- Cookies and local storage: see Section 5 for details.
3. How We Use Your Information
| Purpose | Data used | Legal basis |
|---|---|---|
| Running your account | Registration details, login history | Contract performance |
| Processing deposits and withdrawals | Wallet numbers, transaction amounts | Contract performance |
| Age and identity checks | NID / Passport / Driving Licence | Legal obligation |
| Detecting fraud and money laundering | Device data, IP, transaction patterns | Legal obligation / Legitimate interest |
| Responsible gaming monitoring | Betting frequency, session length | Legal obligation |
| Sending bonus and account notifications | Phone number, email (if provided) | Consent / Contract |
| Improving platform performance | Anonymised usage analytics | Legitimate interest |
We do not use your personal data for automated decision-making that produces significant legal effects without human review.
4. Payment Data and bKash / Nagad
When you deposit or withdraw via bKash, Nagad, Rocket, or Upay, the transaction is processed through the respective mobile financial service. bv1000 receives a confirmation reference and transaction amount only. We do not receive or store your mobile banking PIN or full account credentials.
Transaction records are kept as required for financial audit and anti-fraud purposes. If a dispute arises, we may share transaction references (not your full wallet number) with the payment provider to resolve the issue.
How bv1000 Uses Cookies and Tracking
bv1000 uses cookies and similar technologies to keep you logged in, remember your language and game preferences, and understand how the platform is used. We do not sell cookie data to advertisers.
Cookie types we use
- Essential cookies: required for login sessions and security tokens. You cannot opt out of these while using the platform.
- Analytics cookies: record which pages and games are most visited, using aggregated and anonymised data.
- Preference cookies: store your chosen deposit method and notification settings.
You can clear cookies through your browser settings at any time. Clearing essential cookies will log you out of your account.
6. When We Share Your Data
bv1000 does not sell personal data. We share your information only in the following situations:
- Service providers: game studios (such as Evolution, JILI, CQ9, Spribe, FA Chai, KA Gaming) receive only the session token and bet data needed to run a game — no account details.
- Payment processors: transaction references are shared with bKash, Nagad, Rocket, or Upay as needed to complete transfers.
- Legal requirements: we will disclose data if required by a valid legal order or to prevent imminent harm.
- Business transfers: if bv1000 is acquired or merged, your data may transfer to the new operator under equivalent privacy terms. We will notify you in advance.
7. How Long We Keep Your Data
We keep account data for as long as your account is active. After account closure, we retain identity documents and financial records for a minimum period as required by applicable regulations. Anonymised analytics data may be kept indefinitely for platform improvement.
| Data type | Retention period |
|---|---|
| Account registration | Duration of account + 5 years after closure |
| Transaction records | 7 years from transaction date |
| Identity documents | 5 years after last withdrawal |
| Support chat logs | 2 years from conversation date |
| Anonymised analytics | Indefinite (no personal identifiers) |
8. Your Rights and Choices
You have the following rights regarding your personal data held by bv1000. To exercise any of them, contact our support team via 24/7 Live Chat.
- Access: request a copy of the personal data we hold about you.
- Correction: ask us to fix inaccurate information — for example, a misspelled name on your account.
- Deletion: request that we delete your data. Note that we may need to retain certain records for legal reasons even after account closure.
- Restriction: ask us to pause processing your data while a dispute is resolved.
- Portability: receive your account data in a machine-readable format.
- Withdraw consent: if processing is based on consent (such as marketing messages), you can opt out at any time from your account settings.
We aim to respond to all data requests within 30 days. Complex requests may take up to 60 days; we will inform you if that is the case.
9. Security Measures
bv1000 uses SSL/TLS encryption for all data transmitted between your device and our servers. Account passwords are stored as salted hashes — our staff cannot read your password. We use rate-limiting and anomaly detection to flag unusual login attempts. Our systems are tested regularly for vulnerabilities.
No online platform can guarantee absolute security. If you suspect your account has been accessed without permission, change your password immediately and contact our 24/7 Live Chat team.
10. Players Under 18
bv1000 is strictly for adults aged 18 and above. We do not knowingly collect data from anyone under 18. During registration, all players confirm their age. Identity documents are checked before the first withdrawal. If we discover that an account belongs to a minor, we will close it immediately and return any remaining balance to the depositing wallet after deducting any bonuses claimed.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will display a notice on the bv1000 platform for at least 14 days before the new policy takes effect. The "Last updated" date at the top of this page always shows the most recent revision. Continued use of the platform after a policy update constitutes acceptance of the revised terms.
12. Get in Touch
If you have questions about this policy, want to exercise your data rights, or need to report a privacy concern, please reach our support team through the channels below:
- 24/7 Live Chat: available directly on bv1000.cam — click the chat icon in the bottom corner of any page.
- Help Center: visit our FAQ page for common account and privacy questions.
We do not publish an email address on this page to avoid automated harvesting. Live Chat is the fastest way to reach a real person — typical first response is under two minutes during peak hours.